Irwell Medical Centre
Contact us online
As with most large organisations on telephoning the practice you have a series of options to enter on your telephone keypad. This enables you to quickly get through to the correct person without going through an operator. You are still able to get through directly if you wait until the option information is finished. The options are presented in the following sequence:
- Option 1 - Care Co-Ordinators and Appointments
- Option 2 - Admin
- Option 3 - Secretaries
- Option 4 - For Prescriptions (between 09:30 – 12:30) and (13:30 - 16:30)
For non-urgent matters, please try to avoid telephoning during our busiest time, which is before 09:30, especially on Mondays. Your call is likely to be dealt with quicker if you are able to follow these guidelines.
For Dental, Podiatry/Chiropody, District Nurses, Health Visitors, Musculoskeletal, School Nurses, Treatment Room and Speech & Language please phone the Community Desk on 01706 235332.
Out of Hours
Extended hours are run with booked appointments:
- Monday from 18:30 - 20:15
- Thursday from 18:30 – 20:15
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
All of us at Irwell Medical Practice aim to provide high quality healthcare to you, our patients. All our staff are dedicated to offer a professional service and strive to be courteous, friendly, and helpful to you.
The practice is based on the former Irwell Mill site and is now a spacious and modern Health Centre in the centre of Bacup.
Register with the Surgery
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
If you've had a bad experience we'd also like to know. View our complaints procedure.
Meet the surgery team
Patient Participation Group (PPG)
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: OUTSTANDING
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